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In a fast-paced digital workplace, understanding the pulse of your employees' IT experience is more crucial than ever. While monitoring tools can provide valuable visibility to IT experience based on technical data, they often miss a critical element – the actual user sentiment.
Without direct feedback from end-users, IT teams cannot get complete understanding on how employees truly experience their digital tools, meaning the actual user sentiment. Technical data tells you what is happening in “the engine room”, but it doesn't capture how employees feel about it, since the little annoyances usually never make it to the service desk.
The typical interaction between end-users and IT happens through service desk tickets, usually only when problems become severe enough to disrupt work. Smaller, yet impactful issues often go unreported, leading to a gradual decline in productivity and morale.
Applixure Feedback steps in to fill this gap. It offers a continuous feedback loop that allows employees to share their experiences, to give feedback at any time, providing IT with invaluable insights that go beyond mere technical metrics. This helps IT teams to understand not just what is wrong, but how it affects the people who use the systems daily.
Applixure Feedback empowers IT teams to focus on the issues that truly matter, eliminating the guesswork from your daily tasks. By validating what really impacts end-users, IT can prioritize effectively, reducing the time spent on unnecessary fixes. This means you can achieve more without adding resources—streamlining operations and improving productivity by ensuring that every action you take has a meaningful impact.
With Applixure Feedback, you can inquire about much more than just issues identified through technical data. For example, you can ask users how satisfied they are with their monitor setups or their office/home workstations. You could also conduct a survey after a training session to gauge participants' satisfaction or ask for users' self-assessment of their cybersecurity readiness to identify potential training needs.
When combined, technically collected data plus direct end-user feedback enables you to truly understand the current state of Digital Employee Experience in your organisation. Feedback also quickly validates what you might suspect based on the technical data. So, no more time consuming guessing game; get the validation on what you think you know.
The success of your IT initiatives depends on how well they meet the needs of your end-users.
Applixure Feedback provides the tools to bridge the gap between IT and employees, ensuring that your digital workplace is not just functional but also a place where employees can thrive. After all, the IT team’s purpose is to help the employees in their productivity.
1. Validate Quickly What You Assume Based on the Technical Data
- Technical data tells one side of the story, but users may see things differently. A critical issue might not be an issue for the users, or visa versa. Before investments, renewals or big changes it is always good to validate that your situational view matches the end user’s to avoid costly or embarrassing mistakes. Not to mention; saving a ton of your time!
- Applixure Feedback enables IT to send out targeted surveys, gathering data from specific user groups or on particular software. This can also help to validate technical data and ensure that the IT department's actions are aligned with the user's needs. Targeted surveys can be for example:
- Issue Surveys - queries targeted at identified or assumed problems to end users
- Software Surveys - queries to identify dissatisfaction with the key applications in use
- Custom queries - queries to get feedback on various things
- With Applixure Feedback, you can bridge the gap between IT and end-users, ensuring that your efforts are not just well-intentioned but also impactful.
- to know we are doing the right things
- not wasting our efforts where they don’t matter
- not to make things worse
- to stay motivated
- to know that our work matters
Getting started with Applixure Feedback is straightforward. It integrates seamlessly with your existing IT environment and requires no external consultants for setup.
For current Applixure Analytics users, deploying the Feedback Client is even simpler, allowing for quick and efficient rollout across your organisation.
With pre-defined templates and intuitive dashboards, Applixure Feedback makes it easy for IT to collect, analyse, and act on user sentiment data.
The templates can be easily converted to different languages as well and hence serve the end-users with their own mother tongue. This not only streamlines IT operations but also enhances the overall quality of the digital employee experience.
Feedback also functions as an assistant to the end-users by providing them an easy channel for giving regular feedback to their IT team without “bothering” the Service desk.Get Real Insights of the End-User Experience with Applixure Feedback: Join Our Webinar
When: 3rd October 2024,
08:00 AM UTC+1 / 10:00 AM EEST
Transform your IT operations and elevate your organisation’s productivity with genuine user insights. See you at the Webinar!
