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Episode: Why do IT teams wait for someone to report an issue?

Episode: Why do IT teams wait for someone to report an issue?

The DEX Academy Podcast, by Applixure
• 8 min
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In this episode of The DEX Academy Podcast, I dive into the challenges faced by IT teams when it comes to issue reporting and support processes. Why do teams wait for employees to submit tickets when they already have access to valuable data? I discuss how relying solely on ticket submissions can lead to delayed responses and increased frustration for employees. Instead, I introduce Applixure's concept of a quality baseline, which empowers IT teams to proactively monitor performance and identify issues before they escalate. By establishing a clear point of intervention, IT can enhance employee experience and streamline support processes. Join me as I explore how this proactive approach not only reduces the burden on employees but also improves overall operational efficiency.