Digital Employee Experience (DEX)
A practical guide for pragmatic IT teams
Benefits of Digital Employee Experience improvement
Benefits of DEX for employees
Ebook: Users Love IT – How to turn your IT into a productivity booster >
DEX improves employee productivity
One of the key benefits of improving DEX is that you increase employee productivity. There are two levers that you can use here: minimize IT hassles which cut into productivity AND raise the ceiling on productivity by developing the digital tool set in use.
Read more about these two ways IT can increase employee productivity >
Is IT handicapping employees with poor equipment? >
DEX increases employee satisfaction and happiness
When employees are frustrated to their digital tools, they are not just less productive, but also unsatisfied. According to EMA, one out of every ten workers will actively seek employment elsewhere if they are forced to use IT resources they do not like.
Benefits of DEX for IT teams
DEX enables IT teams to shift from reactive to proactive way of working
Is your IT team tired of firefighting? Would they rather be working on more value-adding tasks? Making smart use of data will enable your IT team to move from a reactive to proactive way-of-working.
How to transform your IT from reactive to proactive >
Clear metrics helps focus effort
When the IT team has clear metrics, such as DEX scores together with trends and benchmarks, it is easier to focus everyone's effort to a common goal of improving the overall employee experience.
More meaningful IT work
Let’s face it, fighting fires is not what most IT pros prefer to do. With better visibility to the End-User IT environment, with clear metrics and prioritized lists of issues to focus on, the IT team can focus on where it matters the most, and finding patterns where fixing one thing makes experience better for many.
Work smarter, not harder
The beauty of the DEX approach is that with the right tools it does not require more resources and more work, but the opposite. When the team can focus on the right improvements and issues, those that will bring most improvement with less effort, the overall situation will soon get better and focus can be moved to proactive work.
Competitive advantage
DEX approach often opens up possibilities to provide not just better working tools, but also tools with more choice while keeping the environment easier to manage at the same time.
Benefits of Digital Employee Experience for security and compliance
Surprisingly, taking the DEX approach also leads to better security and compliance. One of the cornerstones of the approach is the concept of well working PC. A DEX solution will help find software that requires updating, is unapproved or out-of-date or end-of-life version. It also helps to see other security issues such as if the computer is unnecessarily used with local admin rights. And whether security software are installed.
In short, DEX approach helps to reduce attack surface and security risks while still allowing IT team to offer more choice for the employees with less effort.
Ebook: 5 Key Elements of a Well-working Computer Environment >>
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