The first step is to deploy a solution that enables you to get up-to-date situational awareness from your computers and software being used, including:
- What are the systematic functional and performance issues that end-users face in their daily work that has been outside of IT's radar?
- How well is your software environment maintained with the current tools and processes in use?
- What is the security readiness state in your computers and software?
With always up-to-date situational awareness, your IT team will start seeing issues previously outside IT's radar with the old way of operating.
Applixure Analytics is a fully automated, easy-to-use SaaS solution which provides this visibility. It is quick, easy to deploy, and easy to use. You'll be up and running in 15 minutes and become data-driven almost automatically.
Once you have Analytics deployed, you'll finally be able to see what's really going on in your computer environment and can start making data-driven improvements.
Appoint one of your IT team members to take ownership of Applixure Analytics and to provide ten-minute reviews of the health of the computer environment at your weekly IT meetings.
During these reviews, your IT team will gain a whole new level of insight into the state of your computer and software environment. You will become aware of issues that require immediate attention and others that should be included on your end-user IT roadmap.
Applixure Analytics includes clear and visual online dashboards. Immediately, you can see the current state of your environment in four categories: devices, software, performance and issues, and use.
It highlights the most detrimental issues detected in each category. With just a few clicks, you can drill down into the details.
By implementing Analytics, you will have already taken your first step towards data-driven and proactive IT, with minimal change to your current processes.
Applixure Analytics has built-in scoring, even at the benchmark level, to see how you are improving and how well you are doing compared to others.
Applixure Scores give you a quick overview of the current health of your entire computer environment, specific category areas, or individual computers and software assets.
You can also easily follow the development trends (month/quarter/half year/year) of each known issue in your computer and software environment to see the progress of your efforts to fix them.
As Applixure offers built-in scores based on a comprehensive data set, you can start defining key metrics you want to follow continuously. You choose, e.g. your top five issues or areas that you want to prevent from occurring in the future.
By doing this, you define your own Baseline or internal SLA, i.e., your IT team's promise to prevent future issues.
With the baseline approach, you have now defined the base level of your well-working computer environment.
You have now achieved an advanced level, taking your end-user IT from good to great. Congratulations!
Please download our guide for concrete tips on the five key elements of a well-working computer environment.
After you have defined your Baseline and are familiar with Applixure Analytics data, you can elevate things to the next level.
Start automating with Applixure Workflow. Based on your created rules, Workflow will notify you when computers deviate from your Baseline.
Workflow pulls findings from Analytics into a Kanban-style board so that you can manage work tasks clearly and transparently.
The rules you have created define when notifications happen—i.e., what the triggers are. These could be related to your defined Baseline or whatever data you use from Analytics.
Each time a notification is triggered, a task is created in Workflow and assigned to a team member, making it easy for you to manage work tasks clearly and transparently.
Workflow can also send email alerts. This email functionality can create automated tickets in your existing ITSM solution.
Once you have visibility into the technical side of your environment through Analytics and have automated things with Workflow, you're ready to add the final missing piece: subjective data.
The key element to moving to the highest level in your end-user IT is continuously measuring the employees' satisfaction with their IT experience.
With the hard data, you have already formed a good picture of how the tools work for the employees. However, this is technically collected information.
The next step is to receive Feedback directly from the end-users, which allows you to understand how well they feel their computers and software are working for them and where they see a need for improvement.
When you combine this employee sentiment data from Feedback with the data from Analytics, you will have a full 360 view of your company's Digital Employee Experience (DEX).
With this full view, you can work in a more focused way, prioritizing the activities that most improve employees' IT experience.
