The Roadmap to Take Your End-User IT from Good to Great
Start collecting relevant data for up-to-date visibility of the health of your computer and software environment
The first step is to deploy a solution that enables you to get up-to-date situational awareness from computers and software used in those:
- What all systematic functional and performance issues the end-users face in their daily work that have been outside of IT’s radar
- How well your software environment is maintained with the current tools and processes in use
- What is your security readiness state in computers and software
Getting always up-to-date situational awareness your IT team starts seeing issues that have been outside of IT’s radar with the old way to operate.
Applixure Analytics is a fully automated, easy-to-use SaaS solution which provides this visibility. It is quick and easy to deploy and easy to use. You’ll be up and running in 15 minutes, and you become data-driven almost automatically.
Let the data show your IT team where to focus
Once you have Analytics deployed, you’ll finally be able to see what’s really going on in your computer environment and can start making improvements.
Appoint one of your IT team members to take ownership of Applixure Analytics and to provide ten-minute reviews of the health of the computer environment at your weekly IT meetings.
During these reviews, your whole IT team will gain a whole new level of insight into the state of your computer and software environment.
You will become aware of issues that need to be addressed immediately and of others that need to be put on your end-user IT roadmap.
Applixure Analytics includes clear and visual online dashboards. See the current state of your environment in four categories: devices, software, performance & issues, and use – all at a glance.
It highlights the most detrimental issues detected in each category. And, you can drill down into the details with just a few clicks.
By implementing Analytics, you will have already taken your first step towards data-driven and proactive IT, with minimal change to your current processes.
Start defining and implementing KPIs to your environment
In Applixure Analytics, there is built-in scoring, even at the benchmark level, to see how you are improving and how well you are doing compared to others.
Applixure Scores give you a quick overview of the current health of your entire PC environment or in specific areas or individual computer and software asset level.
You can also easily follow development trends (month/quarter/half year/year) of each of the known issue in your computer and software environment to see the progress of your efforts to fix them.
As Appliuxre is offering built-in scores based on a wide set of data it provides, you might want also define your own metrics, that you specifically want to follow continuously. You choose e.g. your top five issues or areas that you want to prevent from occurring in the future.
By doing this, you are defining your own Baseline or internal SLA i.e., the promise of your IT team to prevent any of those issues to occur in the future.
With the baseline approach, you have now defined the base level of your well-working computer environment.
You start to be at an advanced level taking your end-user IT from good to great.
Congratulations!
If you want to get concrete tips on the 5 key elements of a well-working computer environment, please download our guide.
Automate baseline into manageable work tasks
After you have defined your baseline and are familiar with Applixure Analytics data, you can elevate things to the next level.
Start automating things with Applixure Workflow. Workflow – based on the rules that you have created - will notify you when computers deviate from your baseline.
Workflow pulls findings from Analytics into a Kanban style board so that you can manage the work tasks in a clear and transparent way.
The rules that you have created define when notifications happen – ie. what the triggers are. These could be related to your defined baseline or whatever data you decide to use from Analtyics.
Each time a notification is triggered, a task is created in Workflow and assigned to a member of your team. This makes it easy for you to manage the work tasks in a clear and transparent way.
Workflow can also send email alerts. This email functionality can be used to create automated tickets in your existing ITSM solution.
Start collecting feedback from end-users
Once you have visibility into the technical side of your environment through Analytics and have automated things with Workflow, you’re ready to add the final missing piece: subjective data.
In order to move to the highest level in your end-user IT, being continuously on the pulse of the employee’s satisfaction with their IT experience is the key element you cannot miss.
With the hard data you have already formed a good picture of how the tools work for the employees. However, this is technically collected information
The next step is to receive feedback directly from the end-users. This allows you to understand how well they feel their computers and software are working for them, and where they see a need for improvement.
When you combine this employee sentiment data from Feedback with the data from Analytics, you will have a full 360 view of your company’s Digital Employee Experience (DEX).
With this full view, you can work in a more focused way, prioritizing the activities which improve employees’ IT experience most.
Start today - Get results tomorrow
Get started on your journey to a better end-user IT experience today! Take advantage of our Free Trial of Applixure Analytics.
Getting started is quick and easy:
- Fill-in the Free Trial form.
- Login to Applixure Analytics.
- Go to the DEPLOY tab: download and distribute the pre-configured agent.
- Data collection begins immediately.
"We did the trial for a couple of weeks and then it was like ‘right, this could really work.’ ...We could now be proactive and could fix issues before the user even notices there is one, which people appreciated."
- Gursewak Dusanjh, Head of IT, Coyle Personnel