Feedback | Collect sentiment data from your end-users

End-user sentiment is the missing piece

There are lots of tools and technologies on the market for the technical monitoring and measurement of different areas of IT infrastructure, i.e. the so-called hard data to understand IT functionality.

What those tools miss, however, is the ability to be on the pulse of employees’ satisfaction with their IT experience. Without this key element, you can’t provide a really great IT experience.

But when combined, technically collected data plus direct end-user feedback enables you to truly understand the current state of Digital Employee Experience in your organisation.

Benefits of collecting end-user sentiment

Satisfaction survey tools today at the market are more designed to measure overall satisfaction but do not provide an understanding of where the problems really are. They cannot benefit and combine technically measured data, and they do not enable the end-users to give feedback on their own when they feel like it. These are key elements to gaining an understanding of what bothers employees the most and where to focus improvement efforts.

With an always-open channel, IT can keep their finger on the pulse of end-user sentiment to:

1. Improve user experience & prioritise tasks

The better we understand how the employees themselves perceive the IT user experience in their daily work, the better IT is able to prioritise things that matter the most for better IT experience.

2. Identify & deal with problems faster

Employees are often the first to notice if something isn’t working correctly. Gathering their feedback can help to identify and resolve technical issues more rapidly.

3. Boost productivity

Regular, well-targeted end-user surveys are a powerful way to identify productivity bottlenecks that hinder employees' daily work. and thus improve their productivity and satisfaction at their daily work.

4. Increase Employee Engagement

Asking end-users - and giving them a genuine opportunity to provide feedback - makes them feel heard and valued, which improves their engagement with the employer.

Pre-defined templates make collecting & submitting feedback easy

With Feedback, employees can submit open feedback or rate their computer experience anytime and as often as they like.

In addition, the IT team can send surveys to employees – or segments of employees – to gather the information that they need to improve the end-user IT experience.

Feedback comes with pre-defined templates to make creating surveys fast and easy.