A new, unique way to be continuously on the pulse of employees' satisfaction with their digital experience
Traditional satisfaction surveys provide snapshots of how your end-users feel about how their computers & software are serving them. How they answer is often a reflection of their experience in the past few days which limits their usefulness.
Feedback offers an always-open channel for feedback to collect end-user sentiment.
Feedback consists of 2 key elements:
Employee interface for feedback requests
Employees can send spontaneous feedback and IT can send out surveys and quick polls for them to answer. These can be one-off polls or automated polls which pop-up at random intervals.
Reporting to IT to see the results
A set of dashboards so IT can see at a glance how users feel.
