Applixure Feedback

Be continuously on the pulse of employees' satisfaction with their digital experience.

End-user sentiment is the missing piece

There are lots of tools and technologies on the market for the technical monitoring and measurement of different areas of IT infrastructure, i.e. the so-called hard data to understand IT functionality.

What those tools miss, however, is the ability to be on the pulse of employees’ satisfaction with their IT experience. Without this key element, you can’t provide a really great IT experience.

But when combined, technically collected data plus direct end-user feedback enables you to truly understand the current state of Digital Employee Experience in your organisation.

Benefits of collecting end-user sentiment

Satisfaction survey tools today at the market are more designed to measure overall satisfaction but do not provide an understanding of where the problems really are. They cannot benefit and combine technically measured data, and they do not enable the end-users to give feedback on their own when they feel like it. These are key elements to gaining an understanding of what bothers employees the most and where to focus improvement efforts.

With an always-open channel, IT can keep their finger on the pulse of end-user sentiment to:

Pre-defined templates make collecting & submitting feedback easy

With Feedback, employees can submit open feedback or rate their computer experience anytime and as often as they like.

In addition, the IT team can send surveys to employees – or segments of employees – to gather the information that they need to improve the end-user IT experience.

Feedback comes with pre-defined templates to make creating surveys fast and easy.

Submit open feedback

Employees can submit quick free-text feedback anytime.

Rate computer experience

End-users can submit a rating of their computer experience on a scale of 1-10.

Issue survey

IT can reach out to learn more about how an issue has affected users.

Software survey

IT can ask end-users for their views on a particular software.

Custom query

IT can ask end-users anything they want to. Simply type in the question and define the rating scale.

Applixure Feedback

End-user sentiment is the missing piece

Benefits of collecting end-user sentiment

1. Improve user experience & prioritise tasks

2. Identify & deal with problems faster

3. Boost productivity

4. Increase Employee Engagement

Pre-defined templates make collecting & submitting feedback easy

Submit open feedback

Rate computer experience

Issue survey

Software survey

Custom query

Key Solution Advantages

Get your finger on the pulse of your employees' IT experience - start collecting Feedback today!

Applixure