Case Bitmore: Enhancing Digital Employee Experience with Applixure
Executive Summary
Bitmore Oy is an innovative IT partner from Finland with a constant drive to improve their services. Seeking a customer-orientated, proactive solution, they adopted Applixure Analytics. With Analytics, Bitmore has been able to strengthen and improve their processes, which has led to improved employee experience and positive feedback from IT departments.
Introduction
Bitmore Oy, an innovative IT Managed Service Provider (MSP) based in Finland, is committed to delivering cutting-edge IT services to its clients. Guided by the company's core values of proactivity, transparency, and information security, Bitmore builds strong, long-term partnerships with its clients.
Bitmore's CTO, Vesa Takkinen, recognized an opportunity to enhance the company's approach to gathering information about customers' computer environments. Manually collecting data from multiple systems and tools was time-consuming. Vesa was searching for a comprehensive solution to streamline operations and improve the Digital Employee Experience (DEX).
Applixure provides a centralized solution to visibility challenges
Before implementing Applixure, Vesa felt that Bitmore’s service delivery had room to improve as they had a lot of data but lacked a centralized system to process it. Vesa explains:
"Because our customers' data was scattered across different systems, our data collecting processes were partly manual and therefore not as fast and proactive as we would have liked.”
Having well-functioning computers and software is crucial for a positive employee experience. If these tools don't work properly, employees’ job satisfaction suffers, and some may even leave the company. This is a problem in a competitive job market. Analytics made it easier for Bitmore to provide a quality end-user experience because, as Vesa explains:
“Applixure provided a centralized system with visibility across the customers’ entire computer environment.”
“Applixure provided a centralized system with visibility across the customers’ entire computer environment.”
Market-leading solution from Finland
Vesa noticed that the limited visibility into computer environments came up often in the conversations with customers. After exploring various options in the market, Vesa found Applixure:
“Applixure was clearly one of the best solutions on the market. We compared several similar products, but Applixure offered a complete solution that met all of our needs.”
Alignment with Bitmore’s values
In addition to providing effective solutions, Applixure’s values align with Bitmore’s. Vesa explains:
“We strive to use technologies in our service delivery that facilitate the cornerstones of our Culture Handbook, and support Bitmore's values of proactivity, transparency, and information security, and deliver our customer promises. Applixure embodies these values.”
Vesa and his colleagues use Analytics to monitor their customers’ computer environments’ overall health allowing them to detect potential problems in advance.
Bitmore promises the best possible end-user experience to their customers, and to deliver on that promise they need good data. With Analytics, they can provide better service for the customers as Vesa explains:
“We can deliver on our value proposition - the best possible end-user experience - even faster than before. Our device management service currently includes Analytics which gives us centralized information on the status of our customers' computer environments and helps us to be more proactive and fix problems before they escalate into major concerns and issues.”
Fixing issues before they become problems
Bitmore’s goal is to ensure that employees' essential tools – their computers and software – work smoothly. They want to be able to detect and resolve issues in the background, which is now even easier with Analytics.
Bitmore’s customers’ IT departments appreciate the new, proactive way of working, and the response has been overwhelmingly positive as Vesa explains:
“We now have a holistic view of our customers' computer environments. Above all, this is important for our service production, which is constantly aware of what is happening in each environment. This enables us to deliver an excellent end-user experience to our customers.”
“We now have a holistic view of our customers' computer environments. Above all, this is important for our service production, which is constantly aware of what is happening in each environment. This enables us to deliver an excellent end-user experience to our customers.”
Vesa Takkinen
CTO, Bitmore Oy.
Bitmore Oy: Bitmore is an employee-owned modern and innovative cloud era IT partner offering everything from individual services to comprehensive IT infrastructure outsourcing.
Applixure is a B2B SaaS solution that provides IT with always up-to-date visibility of how computers and software are serving employees. It pulls the relevant data into intuitive dashboards and clearly indicates high-impact yet easy-to-fix issues - enabling your IT to be more proactive. Set-up is quick, so you can start reaping the benefits almost overnight. Founded in 2013 and headquartered in Finland, Applixure is trusted by over 1000 companies and managed service providers (MSPs). Give your IT the visibility it needs to improve your digital employee experience with Applixure.
Schedule a complimentary DEX Assessment
See what Applixure Analytics reveals about the state of your computer & software environment. Schedule a free DEX Assessment with one of our DEX Improvement Masters.
The Assessment requires about 3 hours of your time spread out over 3 weeks:
- Kick-off meeting (45 mins): deploy Applixure agents - data collection begins immediately
- Review preliminary results (1hr): 1-2 weeks after kick-off, share & discuss preliminary findings
- Final results (1hr): 1-2 weeks after preliminary review, go through the final results & recommendations.
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What IT leaders have said about their DEX Assessments:
"After it had been running a few days, we could already see useful data: 'Look Otto, your computer is out of memory' and 'look Antti, your warranty ran out two years ago.'"
- Tommi Saarela, Senior IT Manager, Moonhill
"It's been an eye-opener. Applixure provides more information on our devices than we've ever really had before.'"
- Lee Walker, Head of Technology & Security, JTL.