.png)
Before Applixure
- Data existed, but it was scattered and manual to collect. "Because our customers' data was scattered across different systems, our data collecting processes were partly manual and therefore not as fast and proactive as we would have liked," says Vesa Takkinen, Bitmore's CTO.
- Limited visibility was a recurring theme with customers. Vesa noticed that the lack of visibility into computer environments came up often in conversations with Bitmore's own customers.
- Proactive service delivery was harder without a centralised system. Bitmore had a lot of data, but lacked the centralised system needed to process and act on it quickly.
Why Bitmore Chose Applixure
Vesa compared several similar products on the market before choosing Applixure. "Applixure was clearly one of the best solutions on the market," he says. "We compared several similar products, but Applixure offered a complete solution that met all of our needs." Just as importantly, the fit went beyond features; Applixure aligned with Bitmore's own values. "We strive to use technologies in our service delivery that facilitate the cornerstones of our Culture Handbook, and support Bitmore's values of proactivity, transparency, and information security... Applixure embodies these values."
What Changed
- One centralised view across every customer environment. "Applixure provided a centralized system with visibility across the customers' entire computer environment," Vesa says.
- Faster delivery on Bitmore's core service promise. "We can deliver on our value proposition, the best possible end-user experience, even faster than before. Our device management service currently includes Applixure Analytics, which gives us centralized information on the status of our customers' computer environments and helps us to be more proactive and fix problems before they escalate into major concerns and issues."
- Service production stays continuously aware of every environment. "We now have a holistic view of our customers' computer environments. Above all, this is important for our service production, which is constantly aware of what is happening in each environment."
- Customer IT departments have responded positively. Bitmore's customers have appreciated the shift to a more proactive way of working, with what Vesa describes as an overwhelmingly positive response.
In Their Own Words
"Because our customers' data was scattered across different systems, our data collection processes were partly manual and therefore not as fast and proactive as we would have liked. Applixure provided a centralized system with visibility across the customers' entire computer environment."
— Vesa Takkinen, CTO, Bitmore
Running an MSP and still assembling customer environment data manually? Start a free 30-day trial or book a demo — Applixure deploys in 15 minutes.
