Case Pihla Group: Gaining Transparency and Productivity with Applixure Analytics

Drive Smarter Decisions and Better Outcomes with Applixure Analytics
Introduction
Pihla Group appreciates Applixure Analytics for the visibility it brings. It enables more transparent cooperation with their managed service provider, and visibility into the IT environments of acquired companies. In addition, Pihla can monitor the health of their own environment, and make sure that employees’ computers are working safely and smoothly.
Pihla Group is a Finnish company providing door and window solutions for consumers, housing companies, and the construction industry. Pihla Group is part of Inwido Group, one of the biggest door and window manufacturers in Europe with over 4900 employees in 11 countries. Analytics was first taken into use by Pihla Group, and other companies of the Inwido Group have started to use it. Analytics is used for asset inventory, security, software/licensing usage, as well as to identify problems that require action from IT.
Transparent Cooperation with their IT Service Provider
Need for Visibility into IT Infrastructure During Acquisitions
Excellent Piloting Experience
How Pihla Group Uses Applixure
1. Visibility into asset inventory:
Before starting to use Analytics, only their Service Provider had visibility of the asset inventory. Now Analytics gives Pihla the needed visibility.
2. Monitoring software usage and licensing:
They can notice if they pay for licenses that employees are not using and save money.
3. Identifying issues that need action:
Analytics helps IT to identify problems and to monitor the health of the computer environment. With this, Pihla can ensure they’re getting the service level they have agreed on with their MSP.
4. Monitoring security:
- Make sure the encryption software (eg. Bitlocker) is on
- Track compliance with GDPR
- Have access to information even their MSP’s
- management tools can’t provide
- Save time by bringing all information to one place
5. Service Desk:
Pihla has given their Service Desk full access to Analytics. Analytics includes information that is available in other systems but presents it in a clearer way. In addition, there is information that the Service Desk's systems don't show at all. Analytics allows the Service Desk to enhance and enrich its operations.
ROI From Improved Employee Productivity
Applixure Analytics generates information about problems the employees face while working on their computers. Such issues are not always ‘major’ but may result in lost productivity if not fixed. The ability to improve employee productivity is a concrete and financial benefit for companies, which has also been recognized at Pihla.
Oksanen sees a lot of value in the visibility that Analytics brings:
Working with Applixure is Transparent
Advice for other IT Directors
1. Do a pilot:
2. Look into how Applixure Analytics can improve employee productivity:
About Business Finland's Jarmo
Jarmo Jonninen is responsible for Business Finland's system development, end-user services and devices as well as information security.

Jarmo Jonninen
IT Manager
Business Finland

Pihla Group Oy is a Finnish company specializing in the development and manufacturing of windows and doors for consumers, housing companies, and the construction industry. Operating under brands such as Pihla, PihlaPRO, Tiivi, Profin, Klas1, Sydänpuu, Hyvinkään Puuseppien, and Metallityö Välimäki, the company offers a diverse range of products to cater to various customer needs, from renovations and new constructions to architecturally challenging projects and public buildings.
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