Before Applixure
- No clear, at-a-glance view of fleet condition. Managing over 400 workstations across 35 countries required visibility into both hardware and software health, and that single, clear view didn't exist before.
- Software version sprawl, unmanaged. As many as 8 different versions of the same application were installed simultaneously across the organisation. As Jarmo Jonninen, IT Manager at Business Finland, puts it: "This was a bad thing for information security alone."
- Reporting required manual effort. Presenting business management with information about End User IT health meant assembling it specifically each time it was needed.
- No way to tell isolated incidents from larger patterns. Without fleet-wide visibility, distinguishing a one-off issue from a wider phenomenon was difficult.
Why Business Finland Adopted Applixure
Business Finland started with a one-month trial. It quickly became clear they wanted it for continuous, ongoing use. As Jonninen describes it: "For us, this is a basic tool that tells us everything about the condition of our workstations at a glance. With Applixure, we are able to plan future projects, such as software updates, as well as dive deep down to the level of a single workstation component and see whether it requires maintenance."
What Changed
- Software versions reduced from 8 to 2. With the visibility Applixure provided, Business Finland made it common practice to allow no more than two versions of any application in use. "Our application environment is now much more uniform in terms of administration and information security," says Jonninen.
- Predictive maintenance became possible. The team can anticipate issues in advance, for example, spotting when a computer's hard drive is about to become too full for a software update, rather than discovering it after the fact.
- Reporting became largely automated. Business management can now get all the information they need about End User IT health directly from Applixure's interface, on the fly. "You could say that Applixure has largely automated our reporting for management," Jonninen says.
- Switching IT service providers got easier. When Business Finland changed providers, they used Applixure to produce a detailed report of their current workstation environment. The new provider could design a service package based on proven needs rather than assumptions, improving the efficiency of that handover and the ongoing collaboration.
- A foundation for proactive maintenance. The solid baseline Applixure provided made it possible to shift toward proactive maintenance and manage end-user IT development with a clearer focus on user experience.
- Benchmarking against other organisations. Applixure's comparison feature lets Business Finland see how their environment's health anonymously compares to others, "nice to know" information that Jonninen says provides healthy competitive inspiration for their own development.
In Their Own Words
"Before adopting Applixure, we had as many as eight different versions of the same software installed. This was a bad thing for information security alone. With the information provided by Applixure, we have made it a common practice that there may be no more than two versions of an application in use, so our application environment is now much more uniform in terms of administration and information security."
— Jarmo Jonninen, IT Manager, Business Finland
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