

How Coyle Personnel transitioned to proactive IT
Gursewak Dusanjh is the Head of IT at Coyle Personnel, one of the largest recruiting companies in the UK. During his first four years at the company, Gursewak has worked on modernizing the company’s IT environment. He is passionate about developing the IT department into a service-oriented model in which the IT serves the end-users and the business in the best possible way. In this, Applixure has been a helpful tool.
Gursewak Dusanjh has an impressive 15 years of experience in the IT industry. He was hired by Coyle Personnel when they decided to bring their IT in-house. Gursewak's task was to modernize their IT: to bring it up to date, to set in place policies such as disaster recovery, and to make it easier for employees to get their work done. He has been Head of IT for four years now and has built their team to 11 strong. Together, they look after Coyle’s 482 employees who are spread out in 17 units across the United Kingdom.
Prior to Applixure, the IT team lacked a tool to give them proper visibility into the root causes of the problems employees were having. It was also challenging for IT to identify and fix issues before they escalated. And, because employees were spread around the UK, servicing laptops meant sending them to their offices in London - this meant not only disruption to the employee’s work, but also a lot of headaches for IT.
Gursewak describes how things used to be:
“Before Applixure, our processes were not very streamlined. We were being primarily reactive: trying to put out fires rather than stop them from happening in the first place.”

Gursewak made the decision to test Applixure after a phone call from DEXi Master Joseph. It did not take long to see the benefits that the solution could provide. Selling it to the Board of Directors was made easier because Gursewak could point to concrete examples of how Applixure would enable IT to be more proactive.
Gursewak describes how it happened:
Gursewak was aware of other Digital Employee Experience (DEX) solutions, but those solutions come with lots of ‘bells and whistles’ – features you don’t really need. And the price point for them was much higher. He explains:
“What we loved about Applixure is its easily approachable dashboard. Just click on a computer that is ‘red’, and Analytics tells you what’s causing the issue: hardware or software. You don’t have to dig and click 500 times to find the answer. It’s just simple to use. Anybody can pick it up, and you don’t need training. That was appealing.”
Besides being simple to use, onboarding was quick. Gursewak pushed out the Applixure agents to all the computers, and 48 hours later, Analytics was up and running. Gursewak appreciates that Analytics has not caused any performance issues but quietly works in the background while collecting data:
Analytics has become a crucial tool for troubleshooting and diagnosing issues, and for actioning issues before they become problems. What’s more, the issues can likely be fixed remotely:
Fixing issues before they affect peoples’ work: With Applixure, it is possible to catch and fix problems before they become burdens for the end-users. For example, Analytics alerted the IT team to the fact that the components of a user’s laptop were breaking down. The IT team was able to replace them before the user noticed any drop in computer performance.
Helping people remotely: Applixure expands the capabilities to solve problems remotely. When IT can get to the root causes of issues, it can, for example, identify whether Outlook or the accounting system is crashing and fix the situation without having to go through the hassle of send laptops in to IT to be fixed.
For these reasons, Applixure is in daily use. Gursewak explains:
“Our ability to be more proactive has helped build our customer service and relationships with people.”
Gursewak explains how he sees the role of IT:
He continues:
Gursewak has built a modern, customer-oriented IT team. Here are his recommendations for any IT leader looking to do the same:
“If you want your IT team to provide a service which is proactive, brings benefits to the business, and helps the business to grow, build customer relationships, and build end-user relationships, then Applixure is going to help. You will find very quickly that Applixure becomes core to your team from troubleshooting hardware and software issues to looking at when systems need replacing and, and so on. Applixure is there to make you more proactive and is a real benefit to your company.”

Gursewak Dusanjh
Head of IT
Coyle Personnel
Coyle Personnel: Founded in 1988, Coyle Personnel is one of the UK's top privately-owned recruitment agencies. Having started recruiting workers for the construction industry, Coyle now operate in multiple sectors, including rail, healthcare, technology, education, and more.
Applixure is a B2B SaaS solution that provides IT with always up-to-date visibility of how computers and software are serving employees. It pulls the relevant data into intuitive dashboards and clearly indicates high-impact yet easy-to-fix issues - enabling your IT to be more proactive. Set-up is quick, so you can start reaping the benefits almost overnight. Founded in 2013 and headquartered in Finland, Applixure is trusted by over 1000 companies and managed service providers (MSPs). Give your IT the visibility it needs to improve your digital employee experience with Applixure.
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The Assessment requires about 3 hours of your time spread out over 3 weeks:
- Kick-off meeting (45 mins)
deploy Applixure agents - data collection begins immediately - Review preliminary results (1hr)
1-2 weeks after kick-off, share & discuss preliminary findings - Final results (1hr)
1-2 weeks after preliminary review, go through the final results & recommendations.
What IT leaders have said about their DEX Assessments:
"After it had been running a few days, we could already see useful data: 'Look Otto, your computer is out of memory' and 'look Antti, your warranty ran out two years ago.'"
Tommi Saarela, Senior IT Manager, Moonhill
"It's been an eye-opener. Applixure provides more information on our devices than we've ever really had before.'"
Lee Walker, Head of Technology & Security, JTL.