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Before Applixure
- No clear picture of the environment. "We lacked a lot of information about our computer environment and couldn't get a clear view of the bigger picture in order to improve it," says Jussi Erola, Director of IT at GRK Group.
- Running machines until they died. GRK had been in the habit of using computers until they broke down, with no way to plan replacements in advance. "We wanted to know in advance how many old machines we had, for example, so we could plan which machines we should replace next year. We were in the dark about things like that."
- Recurring problems with no data to fix them. Detailed, up-to-date information on applications, update versions, security updates, and warranties was missing, exactly the data needed to manage and resolve recurring issues.
- A real risk of simultaneous failures. Jussi didn't want to end up in a situation where machines broke down for all users at the same time, but with no visibility, there was no way to see that risk coming.
Why GRK Adopted Applixure
GRK hadn't been actively searching for a solution; Jussi came across Applixure more by chance. "It was more by luck that we discovered Applixure and saw the benefits that it could bring to GRK," he says. The goal was straightforward: "We wanted to really see below the surface into our environment in order to solve all the challenges we had with our computer environment."
What Changed
- One consolidated view instead of machine-by-machine guesswork. "Applixure brings the information and analysis of the overall environment together," Jussi explains. "You don't have to look at one computer at a time to see what the situation is but can see the whole picture."
- Computer lifecycle management became proactive. Hardware purchases and upgrades are now planned using accurate, current data rather than guesswork. "Applixure has made computer lifecycle management much easier. We are now able to proactively solve problems in our IT environment based on the information we get from Analytics."
- Machines stay in better condition, and users stay productive. Proactive maintenance means computers, the end-users' most important tool, keep working smoothly. "We have been able to proactively carry out maintenance on the computers, which means they stay in better condition."
- Security readiness improved in a security-conscious industry. Applixure's data on the environment's security posture is, in Jussi's words, a great addition alongside GRK's other security systems, particularly valuable in the infrastructure construction sector.
- Outsourced IT Support adopted it immediately, despite initial doubts. Jussi wasn't sure Support would actually use it. "I had concerns about whether our IT Support would actually start using Applixure, but it was quickly adopted by them once everyone realized how useful it is." Support can now anticipate the likely cause of a problem before they even pick up the phone.
- Software usage data is now being used to cut costs. GRK has started reviewing which purchased software and applications are actually being used, and cancelling subscriptions that aren't, generating savings directly.
- Applixure added to GRK's stack rather than replacing anything. It didn't displace any existing system; it became a valuable addition that enriches the information GRK already had.
In Their Own Words
"There is no tip other than that if you want a comprehensive overview of your company's computers, then you should get Applixure in place. I don't have any tips for it because it's so easy to set up. You don't have to prepare anything - just distribute the agents and sign the contract. If you want to see what's happening inside your computers, you should get Applixure. It's a great tool."
— Jussi Erola, Director of IT, GRK Group
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