Case GRK: Better Visibility of Computers and Software
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GRK outsources IT services and wants better visibility of computers and software
Introduction
GRK Group has outsourced the majority of its IT processes. However, GRK struggled with visibility of their computer environment and implemented Applixure Analytics to help. Applixure Analytics was adopted by both GRK and the outsourced IT departments and is now providing valuable information enriching the company’s IT processes and saving money.
Challenges in the computer environment and visibility
Jussi has one colleague. The two of them make up GRK’s IT department: thus, the majority of their IT services have been outsourced, including IT support and device orders. With a lot of processes being outsourced, Jussi and his colleague were facing challenges with the visibility of their computer environment:
Additionally, the company had been in the habit of using computers until they died and had a challenge knowing how and when to renew their machines. Understandably, Jussi didn’t want to get into a situation where the machines break down on all users at the same time:
Applixure collects relevant data to reveal the whole picture
Improving security readiness in a crucial industry
Increased proactivity leads to improved computer lifecycle management
Outsourced IT Support was Happy to Start Using Applixure
In addition to improving computer lifecycle management, Applixure has helped GRK’s outsourced IT Support address specific problems. When helping end-users with day-to-day IT problems, the IT Support can anticipate problems beforehand based on Analytics data. They can already see what the problem might be when someone calls and can therefore start solving the problem right away. This kind of everyday support is the most visible benefit that Analytics provides to the IT Support.
Jussi admits that before taking Analytics on board he questioned whether the IT Support would adopt the product into their everyday use. In the end, the doubts were unfounded:
Cost savings from fixing hardware and software issues
Now, they are also starting to use the application and software side of the product more actively. By looking at the usage of purchased software and applications, GRK can make informed decisions and thus make significant savings by canceling subscriptions that are not being used. With the amount of data Analytics provides, you can always find things to improve on.
Analytics enhances what you already have
Cost efficient and easy to take into use
About Business Finland's Jarmo
Jarmo Jonninen is responsible for Business Finland's system development, end-user services and devices as well as information security.

Jarmo Jonninen
IT Manager
Business Finland

GRK is a Finnish infrastructure construction group operating in Finland, Sweden, and Estonia. The company specializes in designing, constructing, repairing, and maintaining roads, highways, railways, and bridges.
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