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Before Applixure
- A rough idea, not a real picture. Sako had a rough sense of how many machines the company had, but lacked detailed insight into the health of its IT infrastructure.
- Issues only surfaced through tickets. Computer issues were addressed only when users reported problems; nothing more proactive than that.
- Growth outpaced the old way of working. As the number of computers grew, Ari Kukkonen, IT Manager at Sako for nearly two decades, recognised the need for a better tool to manage it all.
Why Sako Chose Applixure
Ari went into the trial skeptical. "Before that trial, I was pretty skeptical about whether Analytics could offer any benefits because I believed that we had the situation under control," he says. "I was surprised when Analytics revealed information that we couldn't get elsewhere, at least not easily!"
Onboarding was smooth, and within a couple of days, Analytics had collected enough data to start surfacing issues, including automatically installing itself on a few problem machines that other software had missed entirely. "The entire process was seamless, and very quickly we started seeing the benefits."
What Changed
- Tickets get resolved faster. "Analytics allows us to resolve tickets faster so employees can get back to work faster. And for the IT team, it feels good to be able to do more."
- Improvements happen immediately, not eventually. Using Rewind to History to check installation history and available updates, Ari's team started making changes right away, fixing a computer or scheduling it for renewal as soon as something came up.
- The bigger picture became visible, including machines nobody knew about. "I feel that it can be trusted more than other software I've used. On a few occasions, we found some computers that we did not even know about."
- Users got fixed before they even asked. "We have made users very happy by noticing that their computers were not working properly and proactively fixing them, even though they didn't ask for it. These users had noticed that something was off, but for some reason had not submitted a ticket."
- Firewall and update monitoring became effortless. Using the Software Catalog, the team manages software updates and strengthens information security without digging for information. "Everything is easily visible with a few clicks, it's incredible not having to dig for the information anymore."
- A routine update turned out to be the cause of a fleet-wide problem. During the trial, Sako updated a piece of software that turned out to be causing issues across their computers, a package Ari says they "would never have suspected" without seeing it through Analytics. "That was the key moment when I realized that I need this in the future!"
Rewind to History: The Single Biggest Time Saver
Of all the features, Rewind to History, which shows a full year of device history and configuration changes, had the biggest impact on how Ari manages IT at Sako. "Rewind to History has been the biggest time saver. A lot of the other features are great too, but this one has been a game changer."
In Their Own Words
"Before that trial, I was pretty skeptical about whether Applixure Analytics could offer any benefits because I believed that we had the situation under control. I was surprised when Applixure Analytics revealed information that we couldn't get elsewhere. We actually updated one software during the Applixure Analytics trial and discovered that it caused issues in our computers, a software that we would never have suspected until we saw the situation via Applixure Analytics."
— Ari Kukkonen, IT Manager, Sako
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